Frequently asked questions

Difficulty placing an order.
We're sorry you're having problems placing an order. If you e-mail us for help, we'll need the following information:
Operating System (e.g. Windows XP, NT, Mac OS X, etc.)
Browser type and version (e.g., Netscape 7.2, Internet Explorer 7.0)
Name of your Internet Service Provider (ISP) (e.g., AOL, MSN, Comcast, Earthlink)
Please include any system or error messages that appeared, and a detailed description of the problem you experienced. This information will allow us to reproduce and solve the problem.
How To Deal With Damaged Item (UPS Express)?
If a damaged item is received due to reason of shipping process, weather, custom inspection etc, buyer should contact us and provide evidence of damage (a note from the carrier stating the damage and digital photos) within 3 days after receiving the item. Please check the item carefully before you sign your name, be sure to reject the item if damages is obviously to the package.
How to deal with backorders?
In case your order item runs out, we will contact you immediately by email. If you agree to wait for the order, we will ship out your ordered item when it is available. If not, we will issue a full refund at once. (It will take at least 2 weeks to process the refund if your order is paid by Money Order/Check)
**Please note that we reserve the rights to issue a full refund without any notice if we receive no response from you after 14 days.
"Cookies" are small pieces of information that are stored by your browser on your computers hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can reset your browser settings to refuse all cookies or indicate when a cookie is being sent. Even without a cookie, you can still use most of the features in our store, but you will not be able to add items to your cart or place orders online.
Shopping online at is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. In fact, due to our secure server SSL (secure socket layer) encryption technology, shopping online with us is much safer than using your credit card at a regular store or restaurant. Our secure server software encrypts all of the information that you give, ensuring that your transactions with us stay private and secure. Every purchase you make at is backed by our security guarantee -if any unauthorized use of your credit card occurs as a result of your purchases with us, notify your credit card company in accordance with its rules and procedures. Furthermore, you can be assured that the information you give us is private. We do not sell, rent or share information about our customers.
What is your privacy policy?
For more privacy policy information ,please check here
What is the warranty on our product?
If you are not satisfied with our product(s), please contact us through to obtain a RMA Number within fifteen (25) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted .
Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.
How and when will I receive order and/or shipping confirmation?
We'll e-mail you confirming your order as soon as we receive it. Save the e-mail, because it includes an order number. We'll also e-mail confirmation of your shipment as soon as your package leaves our fulfillment center. If didn't receive an order and/or shipping confirmation within 12 hours,contact don't send shipping confirmation e-mails until your order leaves the fulfillment center.
if you have any question,please send e-Mail to